Troubleshooting

Won't accept my key / "not configured"

• Double‑check the key and try pasting it again.
• Confirm you copied the External key—not an old product string.
• Make sure you're online during activation.
• Retry through the seller's flow or our Key page if nothing unlocks within a few minutes.

"Roblox isn't connected" / stuck attaching

• Roblox needs to be running with a playable session fully loaded—not just the home screen.
• Run Moon External as Administrator.
• Add the folder to Defender / antivirus exclusions and reopen both apps.

Features look enabled but nothing happens

• Set keybinds in each tab—the defaults may be unset after a reinstall.
• Verify team/knock/FOV filters aren't filtering every target.
• Some games gate memory reads—swap titles to confirm Moon responds.

Full error catalog and feature FAQs live in Application help · Moon External.